From website visitor to guided student journey.
This is the operating model behind ACP's student portal: capture the inquiry responsibly, respond quickly, organize the student's next action and keep educational guidance separate from promises or regulated immigration/legal advice.
What happens after “Send My ACP Inquiry”
1. Lead Capture
Store name, email, phone/WhatsApp, preferred contact, study goal, shortlist, checklist progress and a unique ACP inquiry ID.
2. ACP Notification
Send the ACP team an immediate notification containing the inquiry ID and student summary.
3. Student Confirmation
Send the student a short confirmation with their ACP inquiry ID and explain what happens next.
4. Human Review
Review academic goal, budget, location and missing information before giving individualized guidance.
5. Follow-Up
Record the next action and date. Keep the student focused on official university requirements and realistic planning.
6. Privacy & Boundaries
Collect only information needed for the inquiry. Do not request passwords, banking credentials, SSNs or unnecessary sensitive documents through a public form.
Recommended CRM fields
| Field | Purpose | Required? |
|---|---|---|
| ACP Inquiry ID | Unique reference for every inquiry | Yes |
| Name / Email | Identity and reply channel | Yes |
| Phone / WhatsApp | Optional faster contact | No |
| Degree / Major | Academic goal | Yes |
| Budget / Location | Shortlist planning | Recommended |
| Shortlist | Schools student is considering | No |
| Lead status | New, Contacted, Review, Planning, Follow-up, Closed | Yes |
| Next action/date | Prevents lost follow-ups | Yes |